Refund Policy

At Eco Washies, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right – easily and quickly.

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return. We’ve made the process simple: just contact us at hello@ecowashies.com, and we’ll provide all the return instructions, along with a return shipping label. Please make sure to reach out to us before sending any items back, so we can guide you through the steps.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, let us know right away! We’ll resolve the issue quickly by sending a replacement or providing a refund – whichever you prefer.

Exchanges

Want to exchange your item? The fastest way is to contact us at hello@ecowashies.com, and we’ll provide you with instructions on how to send the product back. Once we’ve processed your return, you can go ahead and place a new order for the item you want.

European Union 14-Day Cooling-Off Period

For our EU customers, you have the right to cancel or return your order within 14 days, no questions asked. Just contact us within this period, and we’ll walk you through the simple return process.

Refunds

Once we’ve received your return and reviewed it, we’ll notify you and process your refund within 10 business days. If you don’t see the refund in your account after 15 business days, please reach out to us at hello@ecowashies.com, and we’ll look into it right away.